
I had planned to post "Spring Is In the Air" (and I will soon, I promise) about the weather warming up a bit in the Roxiticus Valley, daffodils starting to peek up from the ground, daylight savings time all making it feel like the cold hard winter (and the depression, both economic and otherwise, that came along with it) is finally coming to an end. We're getting ready for Easter egg hunts, Mother's Day with Alvin Ailey at NJPAC, summer camp for London and Maddie, and opening our beach house in Bay Head. So there's a lot to look forward to over the coming months.
Instead, I'm trying to pull my computer life back together, with little help from the evil Hewlett Packard overlords who couldn't seem to find any documentation on my 4-year extended warranty that covers everything. Thankfully, I finally found an e-mail confirmation on my backup hard drive so they're back on the hook. It brings to mind the conversation I had with HP "customer service" last summer when it seemed a software problem might be to blame for my crash:
HP tech support: "Oh, I don't think your extended warranty plus accidental damage contract covers software issues."
Roxy: "Would it be covered if my notebook accidentally fell out an eleventh floor window in Manhattan?"
HP tech support: "Why, yes, that's what accidental damage coverage is all about!"
Roxy: "I'm opening my window. Would you prefer to solve the software crash damage or the eleven-story-drop crash damage under warranty?"